Returns and FAQs

Returns & Exchanges

 

Your Satisfaction Is Our Priority!

 

We've made returning items as straightforward as possible. Check out our comprehensive policy to find all the information you might need:

 

How to Submit a Return Request:

 

  1. Log in to Your Account:
  2. Click the profile icon in the store's navigation, or go to the refund policy or returns page.
  3. In the Email field, enter your email address, and then click Continue.
  4. Open the email from our store in your email account, copy the six-digit verification code.
  5. Return to the online store, enter the six-digit verification code.

 

  1. Choose the Order & Items:
  2. Click the order you want to submit the return for.
  3. If your order has more than one item, select the items you want to return.

 

  1. Provide Details:
  2. Select a return reason and add a note for the store.
  3. Click Request Return.

 

Approval & Shipping:

- If your return request is approved and requires shipping, you'll receive an email with shipping instructions and a return shipping label.

- After the product is returned, you'll receive a refund.

 

Additional Return Policies:

 

- Online Purchase Returns: Within 14 days, non-sale, unopened, or unused merchandise.

- Store Purchase Returns: Store credit only, within 14 days, non-sale items.

- Sale Item Returns: Varied protocols based on discount levels.

- Shipping Costs: Flat rate of $10.00 within the continental USA.

- Formal Wear Policy: Assistance available; 10% restocking fee after inspection.

 

Frequently Asked Questions (FAQs)

 

Q: Oops! I changed my mind about an item I purchased online. How quickly can I return it?

 No worries at all! You have 14 days from the date you received your package to request a return. Just follow the steps in our return procedure, and we'll guide you through it. We're here to make it easy for you!

 

Q: I bought something on sale. Can I still return it?

Sale items have special rules. If it's below a 50% discount, you can return it for store credit or an exchange. Anything 50% off or more is a final sale. Need more details? Our return policy has all the info.

 

Q: I'm not sure about my formal wear size. Can I get help with that?

 Absolutely! We know that the perfect fit is crucial, especially for formal wear. Feel free to call or email our stylists. They're here to assist you in finding the perfect piece.

 

Q: What if my return item is damaged?

 If you've received a damaged item, please contact us right away. We'll work with you to resolve the issue as swiftly and smoothly as possible.

 

Q: Can I track my return?

 Definitely! Once you've requested a return, we'll keep you in the loop with email notifications. And, of course, our friendly customer service team is always available if you have any questions.

 

Q: I'm confused about the return shipping. Can you clarify?

 Of course! Return shipping is typically the customer's responsibility, but don't worry, we'll provide you with detailed instructions and a return shipping label if required.

 

Q: What's your policy on in-store returns?

In-store returns for non-sale items are for store credit only and must be made within 14 days of purchase. We're here to help make it as straightforward as possible!